Terms of Service

1. About these Terms

These Terms form the agreement between you and Goome (eenmanszaak, KvK 42005126, VAT NL005427719B93, Postbus 134, 7900 AC Hoogeveen, the Netherlands). By creating an account or using Goome, the desktop application, goome.app, or related services, you agree to these Terms.

2. Who can use Goome

You must be at least 18 years old to use Goome.

3. What Goome does

Goome is a desktop application that detects your posture using your webcam and gives real-time on-screen corrections. Webcam analysis happens entirely on your device; frames, images, and facial data are never transmitted or stored. We receive only numerical posture scores and basic account and technical information.

4. Your account

You are responsible for accurate registration information, keeping credentials secure, and all activity under your account. Contact support@goome.app immediately if you notice unauthorised use. You may also sign in with Google; that relationship is governed by Google’s own terms and privacy policy.

5. Subscription, payment, and cancellation

Goome is offered through monthly and annual subscriptions. Payments are processed by Stripe, which handles card and bank details directly. Subscriptions renew automatically unless cancelled before renewal. Price increases apply from the next billing cycle with at least 30 days’ notice. You can cancel through account settings and retain access until the current period ends.

Under EU consumer law, you may have a 14-day withdrawal right. By accepting these Terms and requesting immediate access, you expressly request that service begins immediately and acknowledge that the right is waived once service has started.

6. Health and safety disclaimer

Goome is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition. It is not a substitute for professional medical advice. AI posture analysis may be inaccurate depending on lighting, camera quality, body type, clothing, and setup. You use Goome at your own risk.

7. Acceptable use

You agree not to use Goome illegally, reverse engineer it where prohibited, use bots or scrapers, compromise security, share credentials, impair the service, or use Goome to develop a competing product. We may suspend or terminate accounts that breach these rules.

8. Intellectual property

Goome, its software, design, content, and brand are our property or licensed to us. A subscription grants a limited, personal, non-transferable, non-exclusive licence while active.

9. Updates and changes to the Service

Goome may automatically install bug fixes, security patches, performance improvements, and new features. Features may change over time, and availability is not guaranteed without interruption.

10. Privacy

How we handle your data is described in our Privacy Policy, which forms part of these Terms.

11. Disclaimers and limitation of liability

The Service is provided as-is and as available, without warranties to the fullest extent permitted by law. Total liability is limited to the amount paid in the preceding twelve months, or €50 if nothing was paid. This does not limit liability that cannot be excluded under Dutch law.

12. Termination

You can cancel through account settings or by emailing support@goome.app. We may suspend or terminate access for material breach, risk, or legal obligation. Provisions that should survive termination continue to apply.

13. Governing law and disputes

These Terms are governed by Dutch law. Disputes will be brought before the Rechtbank Noord-Nederland, locatie Leeuwarden, subject to mandatory consumer protections. Contact support@goome.app first so we can try to resolve issues informally.

14. Changes to these Terms

The current version is always available at goome.app/legal/terms. Material changes will be communicated to active subscribers at least 30 days in advance.

15. General provisions

These Terms and the Privacy Policy form the entire agreement. Severability, no waiver, assignment, force majeure, and electronic communications provisions apply.

16. Contact

Email: support@goome.app · Post: Goome, Postbus 134, 7900 AC Hoogeveen, the Netherlands · KvK: 42005126 · BTW: NL005427719B93