Privacy Policy

What you need to know

Goome detects your posture through your webcam and gives you real-time on-screen corrections. Your webcam feed never leaves your device. Video frames, images, and facial data are processed entirely on your own computer; we do not store or transmit them.

We receive only a small set of numerical scores, account information, and basic technical data needed to run the service.

1. Who we are

Goome (eenmanszaak), KvK 42005126, VAT NL005427719B93. Postbus 134, 7900 AC Hoogeveen, The Netherlands. Contact: support@goome.app

We are the data controller for the personal data described in this policy.

2. What we collect

What stays on your device, always: raw webcam frames, facial landmarks, skeletal keypoints, and real-time posture classifications. None of this is transmitted, stored, or shared.

What we receive: account data, session metrics, technical and security data, support communication, payment metadata, and marketing engagement only if you opt in.

What we don't collect: webcam images or video, audio or voice, location data, contacts, financial details, or anything you do outside of Goome.

3. Why we use this data

We use data to run the service and your account, process payments, provide customer support, prevent fraud and abuse, improve the product using aggregated metrics, and send marketing only with the required consent or lawful basis.

4. A note on webcam data

Goome uses your webcam without trying to identify you. On-device processing extracts skeletal keypoints and facial landmarks to detect posture in real time. We do not match these against a database, create a re-identifying biometric template, or store or transmit them.

We apply privacy by design: webcam analysis happens on your device, we collect only the minimum data needed, and keep received data only as long as needed.

5. Who else processes your data

We use service providers for payments and billing, hosting, storage, email delivery, contact forms, internal documents, cookie consent, and software operations. Where required, appropriate safeguards such as the EU–US Data Privacy Framework and Standard Contractual Clauses apply.

6. International transfers

We aim to keep your data inside the EU/EEA. For providers outside the EU, we rely on the EU–US Data Privacy Framework where certified and on Standard Contractual Clauses with supplementary measures where appropriate.

7. How long we keep your data

Account information is kept while subscribed and for 12 months after cancellation. Usage metrics are kept for the subscription plus 12 months; invoices and tax records for 7 years; support messages for 24 months; security logs for 90 days; and system backups on a rolling 90-day basis.

8. Your rights

Under the GDPR you can request access, correction, deletion, restriction, portability, and object to processing based on legitimate interests. You can withdraw consent at any time. Email support@goome.app; we respond within one month. You may also complain to the Autoriteit Persoonsgegevens.

9. Security

We use privacy by design, TLS encryption in transit, encryption at rest, strict access controls, least-privilege access, documented incident response, and notify authorities and affected users where required.

10. Automated decisions, children, and changes

Goome automatically decides when to show a posture correction. These visual notifications do not produce legal or similarly significant effects. Goome is for adults and does not knowingly collect data from anyone under 18. Material policy changes are communicated before they take effect.

11. Contact

Email: support@goome.app · Post: Goome, Postbus 134, 7900 AC Hoogeveen, The Netherlands · Regulator: autoriteitpersoonsgegevens.nl